IT Support Technician

Location: Head Office in Langley, BC
Employment status: Full-time - Temporary 4 – 6 months
Reporting to: Chief Financial Officer
Position open until: Filled
Start date: As soon as possible

Who We Are

Since 1983, Focus on the Family has offered help and encouragement to millions of families as they build their lives on the foundation of Jesus Christ. We work hard to respond to the many real issues families face today by providing sound and practical guidance based on Christian principles. Our vision is to see every family transformed by love, vibrant in faith and enduring in hope. Learn more at www.focusonthefamily.ca 

About The Position

We are seeking an experienced IT Support Technician to provide timely front-line primary support to end users on various technical issues and problems relating to hardware, software and peripherals. In addition, you will provide end user training on the use of standard software and educate staff on data security best practices and other IT related topics. This is a temporary full time position for a duration of 4 – 6 months but could extend beyond that.     

Your responsibilities will include:

Technical Support

• Provide exceptional customer service to in-office and remote staff using various channels of communication
• Perform root cause analysis for various system issues and failures, develop checklists for problems and document procedures
• Monitor support cases in the IT helpdesk system – respond within 30 minutes and manage cases until they are resolved
• Support the technical aspects of in-person and online events
• Maintain supplies and services for printers/copiers
• Provide technical support for a wide variety of equipment (e.g. Windows PC’s, Apple Macintosh devices, cell phones, servers, printers and networking equipment)
• Support the complete Microsoft Office 365 Suite (Word, Excel and Outlook, etc.)
• Provide smooth onboarding of new users and terminations when users leave the organization
• Manage software lifecycle, including acquisition, deployment, updates and licensing compliance
• Evaluate, recommend and implement software solutions that improve efficiency and productivity across departments
• Setup and deploy new equipment (laptops, desktops, phones, etc)

Qualifications and Skills

• Industry recognized certifications such as CompT1A A+, CCNA, MCSE or equivalent experience
• Minimum 4 years proven experience in IT troubleshooting roles and desktop support in a corporate environment.
• Ability to work in an environment with shifting priorities.
• Solid knowledge of Windows desktop operating systems, Microsoft Office Suite and various Microsoft technologies such as Windows Server, Microsoft 365/Exchange Online, SharePoint, Microsoft Endpoint Manager, etc.
• Proficiency in web development languages, frameworks and content management systems
• Excellent communication and interpersonal skills
• Ability to collaborate with cross-functional teams and adapt to the needs of a non-profit environment
• Experience with Oracle NetSuite, Hubspot and Penelope considered a definite asset

Success in this position is dependent upon strong oral and written communication skills and the ability to work independently and as part of a team. Excellent customer service is of the upmost and a can-do attitude in helping employees solve their IT issues in a timely way.   This position requires a strong ability to deliver on goals and responsibilities and also to be a proactive thinker. Above all, you must be a consistent witness for Jesus Christ, and maintain a courteous, Christ-like attitude in all your dealings with people and adhere to our Christian Foundations and Standards.

To Apply

To apply, please submit your cover letter, resume and portfolio (PDF or link) on the form below.

Please note that only candidates chosen for an interview will be contacted.